| What is I-Choose? |
| Sir/Madam, I-Choose is an online shop provided by Tata Indicom, where you can recharge your Tata Indicom Prepaid phone & also select , purchase handsets, Vdata card and Modem along with a Tata Indicom postpaid connection. |
| What is Recharge through Web? |
| Recharge through Web is a facility to recharge your prepaid mobile phone through Tata Indicom website. You can use this service to increase talk-time & Validity for existing Pre Paid Mobile connection. |
| How is Recharge through Web different from buying Paper Recharge Vouchers? |
| Under Recharge through web you do not require to buy Paper Recharge vouchers of preset denominations. You can choose your own amount and submit your request online. On successful payment, your mobile account gets topped up automatically. |
| Is this facility available to subscribers of all states? |
| Online recharge is available in Mumbai & Maharashtra (incl Goa), remaining online facilities will soon be available in these states as well. |
| What is the denomination with which I can recharge? |
You can either ‘Flexi Recharge’ which means you can select the amount with which you would like to recharge from the given range. You can also do a pin based recharge where you can select from a list of up to 10 denominations.
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| What are the options available for payment? |
| Direct Debit through bank. |
| What are the banks through which I can use this facility? |
- Bank of India
- Bank of Baroda
- Centurion Bank of Punjab (Erstwhile BOP)
- Centurion Bank of Punjab (Erstwhile CBL)
- Citibank
- HDFC Bank
- ICICI Bank
- IDBI Bank
- IndusInd bank
- Kotak bank
- Punjab National Bank
- State Bank of India
- SB Bikaner and Jaipur
- SB Indore
- SB Patiala
- SB Travancore
- Union Bank of India
- Axis Bank
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| Is there any additional charge levied by the Bank? |
| No. |
| How do I recharge through Web / What are the steps for recharging through Web? |
| Step 1 | Enter your Tata Indicom prepaid mobile number. |
| Step 2 | After selecting any one of the above options, the below recharge details will be displayed for confirmation. (Amount, Talk time, Validity, Admin Fee and Service Tax). |
| Step 3 | Relevant bank should be selected to process the payment. Based on the selection, the relevant transaction details pertaining to your bank account should be entered and submitted. Your prepaid mobile number is successfully recharged! |
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| When will my Bank Account get debited? |
| When will my Bank Account get debited? |
| Is there any limit on amount/ time of recharge? |
| Recharge amount and validity will be displayed after selecting the required recharge option. |
| When can my request be invalid? |
A request will be invalid on account of following reasons:
Non existing / Non Tata Indicom mobile number
Post paid mobile number
Customer is not eligible to recharge with the selected Denomination |
| What will happen if I enter incorrect mobile number? |
| If he number entered is a valid Tata Indicom Prepaid number then the transaction would be carried out & money would be debited from your bank. Tata Indicom is not responsible for this transaction. However, if the number entered is invalid (i.e a postpaid number or a non Tata Indicom number) refund will be issued within 4 working days. |
| What will be the increase in talk-time limit? |
| The amount of transaction determines the talk-time limit and tops your mobile phone accordingly. On successful transaction you will get a SMS with the amount that has been topped up. |
| Can I cancel my transaction? |
| Sorry .Once a transaction has been initiated there is no option to cancel it. |
| Will I receive a confirmation for completion of recharge through the facility? |
| Sir/Madam, once you complete the transaction there would be a notification on your screen, plus you will also receive a SMS confirming the transaction & the amount that has been topped up. |
| What if I do not get any confirmation message? |
| Once the top-up is completed, you will receive a confirmation message. In case on non-receipt of confirmation message, please check the talk-time limit of your mobile phone. If the talk-time does not increase, please contact customer care on 12524. |
