| What is I-Choose? |
| Sir/Madam, I-Choose is an online shop provided by Tata Docomo, where you can recharge your Tata Docomo Prepaid phone & also , purchase handsets, data card and Modem with Tata Docomo postpaid/prepaid connection. |
| What is Recharge through Web? |
| Recharge through Web is a facility to recharge your prepaid connection through Tata Docomo website. You can use this service to increase talk-time & Validity for existing Pre Paid Mobile connection. This is the most convenient mode to recharge your prepaid connection…. Anytime, anywhere. |
| How is Recharge through Web different from buying Paper Recharge Vouchers? |
| Under Recharge through web you do not require to buy Paper Recharge vouchers of preset denominations. You can choose your own amount and submit your request online. On successful payment, your mobile account gets topped up automatically. |
| Is this facility available to subscribers of all states? |
| Yes, this facility is available for all states. |
| What is the denomination with which I can recharge? |
| You can either recharge with ‘Top-up Denominations’ or ‘Special denominations, giving benefits like validity, T2T, etc |
| What are the options available for payment? |
| Payment options available – Credit card, Debit Card, Netbanking & Cash card |
| What are the banks through which I can use this facility? |
- Bank of India
- Bank of Baroda Corporate Account
- Bank of Baroda Retail Account
- Citibank
- HDFC Bank
- ICICI Bank
- IDBI Bank
- IndusInd bank
- Kotak Mahindra bank
- Punjab National Bank Corporate Account
- Punjab National Bank Retail Account
- State Bank of India
- SB Travancore
- Union Bank of India
- Axis Bank
- Karur Vysya Bank
- Laxmi Vilas Bank
- Oriental bank of Commerce
- Royal Bank of Scotland N.V.
- Standard Chartered Bank
- South Indian Bank
- Syndicate Bank
- Tamilnadu Mercantile Bank
- Yes Bank
- Andhra Bank
- Bank of Rajasthan
- Bank of Bahrain& Kuwait
- Bank of Maharashtra
- Corporation Bank
- City Union Bank
- Deutsche bank
- Federal Bank
- ING Vysya Bank
- Indian Overseas Bank
- Jammu & Kashmir Bank
- Karnataka Bank
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| Is there any additional charge levied by the Bank? |
| No. there are no additional charges, infact its the most convenient way of recharging prepaid account, anywhere-anything. |
| How do I recharge through Web / What are the steps for recharging through Web? |
| Step 1 | Enter your Tata Docomo prepaid mobile number. |
| Step 2 | After selecting any one of the above options, the below recharge details will be displayed for confirmation. (Amount, Talk time, Validity, Admin Fee and Service Tax). |
| Step 3 | Relevant payment option should be selected to process the payment. Based on the selection, the relevant transaction details pertaining to your bank account should be entered and submitted. Your prepaid mobile number is successfully recharged! |
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| When will my Bank/Credit Card Account get debited? |
| Bank Account/Credit Card Account will get immediately debited |
| Is there any limit on amount/ time of recharge? |
| Recharge amount and validity will be displayed after selecting the required recharge option. |
| When can my request be invalid? |
A request will be invalid on account of following reasons:
Non existing / Non Tata Docomo mobile number
Post paid mobile number
Customer is not eligible to recharge with the selected Denomination |
| What will happen if I enter incorrect mobile number? |
| If the number entered is a valid Tata Docomo Prepaid number then the transaction would be carried out & money would be debited from your bank. Tata Docomo is not responsible for this transaction. However, if the number entered is invalid (i.e a postpaid number or a non Tata Docomo number) refund will be issued within 4 working days. |
| What will be the increase in talk-time limit? |
| The amount of transaction determines the talk-time limit and tops your mobile phone accordingly. On successful transaction you will get a SMS with the amount that has been topped up. |
| Can I cancel my transaction? |
| Sorry .Once a transaction has been initiated there is no option to cancel it. |
| Will I receive a confirmation for completion of recharge through the facility? |
| Sir/Madam, once you complete the transaction there would be a notification on your screen, plus you will also receive a SMS confirming the transaction & the amount that has been topped up. |
| What if I do not get any confirmation message? |
| Once the top-up is completed, you will receive a confirmation message. In case on non-receipt of confirmation message, please check the talk-time limit of your mobile phone. If the talk-time does not increase, please contact customer care on 12524. |